Frequently Asked Questions

What is Radimaè?

Radimaè is a skincare and beauty brand built around thoughtful products, purposeful ingredients, and making skincare feel a little less complicated. We believe taking care of your skin should fit into your life, not take over it.

Where are Radimaè products made?

Radimaè is a Washington, DC-based beauty brand, and our products are developed with care and attention to the ingredients and formulations that go into them.

We're proud to be part of DC's growing beauty and small business community, and we're continuing to build a brand that keeps quality, curiosity, and care at the center of what we do.

How do I know which products are right for me?

Start with what your skin needs right now. If you're looking for more hydration, start there. If you're focused on the appearance of dullness, uneven tone, or tired-looking skin, look for products that support those concerns.

And you don't need to buy everything at once. A few products that you actually use consistently can go a long way.

Still not sure? We offer $10 skincare consultations to help you figure out where to start and build a routine that makes sense for your skin.

Where can I find the ingredients?

You'll find the full ingredient list on each product page. We believe knowing what's in your skincare matters, so we want to make that information easy to find.

We're also working on an Ingredient Library where you can learn more about the ingredients we use, what they do, and why they're included in our formulations. It's coming soon.

Do I need a full skincare routine?

Absolutely not.

Skincare isn't a competition, and more products don't automatically mean better results. Start with the basics and add products based on what your skin needs. The best routine is one you can actually stick with.

Can I use Radimaè products together?

Most Radimaè products are designed to complement one another, but you don't have to use them all at once. When introducing new products, we recommend adding them gradually so you can see how your skin responds.

Always follow the directions provided with each product.

How long does it take to process my order?

Orders are typically processed within 3–5 business days. Once your order ships, you'll receive tracking information by email.

During launches, promotions, or especially busy periods, processing may take a little longer. We'll keep you updated if there are any unexpected delays.

Can I change or cancel my order?

If you need to make a change to your order, contact us as soon as possible. We'll do our best to help, but once an order has been processed or shipped, we're not always able to make changes.

What happens if my order arrives damaged?

We're sorry! Contact us within 7 days of delivery and include your order number along with photos of the damaged product and packaging.

We'll review it and work with you to make it right.

Can I return a product I've opened?

Because our products are skincare and personal-use products, we cannot accept returns on products that have been opened or used.

Unused and unopened products may be returned within 7 days of delivery. You can read our full Returns & Refunds Policy for more information.

Do you offer beauty services?

Yes! Radimaè offers beauty services in addition to our skincare collection.

Visit our Beauty Services page to see what's currently available and book your appointment.

I still have a question. Who can I contact?

We're happy to help. If you didn't find what you were looking for here, reach out through our Contact Us page and we'll get back to you as soon as we can.

Sometimes you just need to ask a person. We get it.