Returns & Refunds

We want you to feel good about your Radimaè purchase. Because our products are skincare and personal-use products, we have a few guidelines around returns.

Returns

We accept returns on unused and unopened products within 7 days of delivery.

To be eligible for a return, the product must be unused, unopened, and in its original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with the order.

Opened or Used Products

For health, safety, and hygiene reasons, we cannot accept returns on products that have been opened or used.

If you experience a concern with a product, please contact us. We would much rather hear from you and help find a solution than leave you unhappy with your purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please include your order number and photos of the product and packaging so we can review the issue and determine the best way to make it right.

Refunds

Once an approved return is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. Please allow your financial institution additional time to process the refund.

Final Sale Items

Sale items, promotional items, and gift cards are final sale unless they arrive damaged or we sent you the wrong item.

Questions?

If you have a question about a return or your order, please reach out through our Contact Us page. We're happy to help.